An Epidemic of Empathy in Healthcare asserts that when it comes to providing value in healthcare, nothing matters more than addressing patient suffering. Thomas H. Lee, MD believes an epidemic of empathy can be created by creating a shared, empathetic vision; creating a new language that prompts people to become more empathetic; understanding what drives suffering; and collecting data so areas of improvement are clear. Empathy is the cure for much that ails modern healthcare—and empathetic providers are also good businesspeople.
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