Wherever there is people, there will inevitably be conflict, because all people are different. Properly handled, conflict can spark creative solutions to problems, foster innovative thinking, and boost productivity, while mishandled conflict can lead to bullying or even violence. Managers at all levels must therefore know how to resolve conflict in the workplace. Specific skills they must acquire include the ability to ask the right questions until all the facts emerge; active listening and ease of dialogue; an awareness of differing conflict styles and how best to handle them; and when to back away from conflict, recognizing that the problem belongs to someone else. The Essential Workplace Conflict Handbook by Barbara Mitchell and Cornelia Gamlem offers managers the training and guidelines necessary for managing conflict.
No comments:
Post a Comment