New summary available for Eat That Frog!

As Brian Tracy explains in Eat That Frog!, options abound in life, but so does procrastination. People simply cannot do everything they need or want to do. Instead of attempting to complete everything, productive people select the most important things and prioritize them. Mark Twain said that if people eat frogs first thing in the morning, it will be the worst thing they do all day. Like eating frogs, the most important tasks people have for the day should be completed first. This boosts self-esteem and energy, ignites the desire to complete the next task, and becomes a positive addiction that leads to a productive, fulfilling way of life.

New summary available for Managing Knock Your Socks Off Service

High-quality customer service is a key differentiator for many businesses, yet providing it seems to be falling down the priority list amidst cost and competitive pressures. Meanwhile, those companies that provide great service and innovate ways to keep both customers and employees happy are enjoying higher profits and lower long-term costs. These are the companies that go beyond customer satisfaction to customer loyalty. In Managing Knock Your Socks Off Service, authors Chip R. Bell and Ron Zemke show how companies can make that transition by implementing eight principles backed by both research and experience.

New summary available for Boundaries for Leaders

Boundaries for Leaders by Dr. Henry Cloud offers insight into the roles of the leaders in contemporary businesses. Not only must leaders set production goals and provide guidance, they must also define boundaries that keep negativity out of the workplace. Dr. Cloud, a psychologist, bases many of his leadership principles on the way people’s brains function in different situations. He uses scientific data to illustrate how negative stress shuts down productive activity while positive stress inspires high performance. Additionally, leaders are responsible for helping teams of workers build mutual trust that allows each member to realize his or her full potential. Leaders themselves must earn employee trust to be effective in leading others toward attaining organizational goals.

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New summary available for The Strategist

Entrepreneurs, business owners, and company presidents have big dreams. Dreamers often birth successful businesses, make countries great, revolutionize the marketplace, and in many cases, improve the quality of life for each generation. Entrepreneurs are trailblazers and often leaders, but they are not necessarily strategists. When leadership changes, it can mean the end of a company’s era, unless the next generation of leaders learns the secrets of becoming the strategists for their businesses. In The Strategist, Cynthia A. Montgomery offers insights into how leaders can become strategists, build successful companies, and create unique, valuable services that can stand the test of a downward economy and changing times.